I have been working for several years to help professionals build intercultural competence. During that time, I have also met people who shared their reservations about intercultural competence training with me and, due to those reservations, they were reluctant to get involved. After having heard those reservations or misconceptions or myths repeatedly, I realize it is important to provide more clarity on the subject and to set the record straight.
Do you reflect on the strategies you use at your work place to communicate with individuals who have a different cultural background from you? Do you use the same strategies you use with the co-worker or customer who is culturally different from you as you use with the co-worker or customer who shares the same culture as you? What about active listening? How would active listening be used in an intercultural interaction?
The following list of leadership tips will be added to on a continuous basis. I hope you find them thought-provoking, inspiring, and helpful.
In this month’s blog post, I thought I would expand on one of the leadership strategies I introduced last month that could help to improve intercultural relationships, namely: avoid underestimating and discounting talent because of cultural differences. In so doing, I am also going to share a rather in-depth description and example of the kind of positive outcomes a leader could enjoy if she or he developed a few helpful habits. These habits include:
Do certain strategies lend themselves better to the management of a diverse team? Could these strategies improve our interactions and relationships with people from cultural backgrounds that are different from ours? Would these strategies help to bridge cultural differences that affect productivity in our organizations? The answer to all these questions is a resounding “Yes!”
What then, begs the question, might these strategies be? [Read more…] about 4 strategies that leaders can use to improve intercultural relationships and productivity.
I have been fortunate to join professional and social groups as a way to improve the quality of my life and serve the community I live in. One day, it dawned on me that I should reach out to those who were interested in engaging more closely with diversity by learning about people and their cultures. This is one of the reasons I started the Regina Cross Cultural Sharing Circle. [Read more…] about The Regina Cross Cultural Sharing Circle: a modest model for learning and development in diversity and inclusion.